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Last Updated: February 1, 2026
This Cancellation Policy outlines the terms and conditions under which you may cancel your subscription to the EquiResearch platform and related services ("Services") provided by EquiResearch ("Company," "we," "us," or "our"). By subscribing to our Services, you agree to the terms of this Cancellation Policy.
We understand that circumstances may change and you may need to cancel your subscription. This Policy is designed to provide you with clear information about the cancellation process, your rights, and any applicable terms or conditions.
This Cancellation Policy should be read in conjunction with our Terms of Service, Privacy Policy, and Refund Policy, which together govern your use of our Services and the handling of any payments or refunds.
We reserve the right to modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our Services after any changes constitutes your acceptance of the modified Policy.
We offer various subscription plans to meet the needs of different users. Our subscription plans may include:
Monthly subscriptions are billed on a recurring monthly basis. The subscription period begins on the date of your initial subscription and renews automatically on the same date each month until cancelled. For example, if you subscribe on the 15th of a month, your subscription will renew on the 15th of each subsequent month.
If the renewal date falls on a day that does not exist in a particular month (e.g., the 31st in a month with only 30 days), the renewal will occur on the last day of that month.
Annual subscriptions are billed on a yearly basis at a discounted rate compared to monthly subscriptions. The subscription period begins on the date of your initial subscription and renews automatically after 12 months until cancelled.
Annual subscriptions offer significant cost savings compared to monthly billing and are ideal for users who plan to use our Services on an ongoing basis.
Enterprise subscriptions are custom plans designed for larger organizations with specific needs. Enterprise subscriptions may have different billing cycles, payment terms, and cancellation terms as specified in the enterprise agreement.
If you have an enterprise subscription, please refer to your specific enterprise agreement for cancellation terms, or contact your account manager for assistance.
We may offer free trial periods for new users to evaluate our Services before committing to a paid subscription. Free trials do not require payment at sign-up but may require you to provide payment information.
If you do not cancel before the free trial period ends, your subscription will automatically convert to a paid subscription and you will be charged according to the plan you selected at sign-up.
You may cancel your subscription at any time through the following methods:
The easiest way to cancel your subscription is through your account settings on our Platform. To cancel online:
1. Log in to your EquiResearch account
2. Navigate to "Settings" or "Account Settings"
3. Select "Subscription" or "Billing"
4. Click on "Cancel Subscription" or "Manage Subscription"
5. Follow the prompts to confirm your cancellation
You will receive an email confirmation once your cancellation has been processed. Please retain this confirmation for your records.
You may also cancel your subscription by sending an email to our support team at support@xyz-analytics.com. Your cancellation request must include:
• Your full name as registered on the account
• The email address associated with your account
• A clear statement that you wish to cancel your subscription
• The reason for cancellation (optional, but helps us improve our services)
Our support team will process your request within 2-3 business days and send you a confirmation email once the cancellation is complete.
You may contact our customer support team by phone to request cancellation. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM IST, excluding public holidays. The customer support phone number is available on our Contact page.
Please have your account information ready when you call to help expedite the cancellation process.
The timing and effective date of your cancellation depends on when you submit your cancellation request and the type of subscription you have:
If you cancel a monthly subscription, your cancellation will take effect at the end of your current billing period. You will continue to have access to the Services until the end of the period for which you have already paid. No additional charges will be made after the current billing period ends.
For example, if your monthly subscription renews on the 15th and you cancel on the 10th, you will have access until the 15th, and no further charges will be made.
If you cancel an annual subscription, your cancellation will take effect at the end of your current annual billing period. You will continue to have access to the Services until the end of the year for which you have already paid.
Due to the discounted nature of annual subscriptions, early cancellation does not entitle you to a prorated refund for the unused portion of your subscription term, except as required by applicable law or as described in our Refund Policy.
If you cancel during a free trial period, your cancellation will take effect immediately, and you will not be charged. You will lose access to the Services upon cancellation, and any data or configurations you have created may be deleted.
To avoid being charged, you must cancel before the free trial period ends. We recommend cancelling at least 24 hours before the trial expires to ensure the cancellation is processed in time.
In certain circumstances, you may request immediate cancellation of your subscription. Immediate cancellation will terminate your access to the Services right away, but you may not be entitled to a refund for any unused portion of your subscription. Please refer to our Refund Policy for more information.
Upon cancellation of your subscription, the following effects will occur:
Your access to paid features and premium content will be discontinued at the end of your current billing period (or immediately if you request immediate cancellation). You may retain access to any free features that are available to non-subscribers.
After cancellation, you will not be able to access premium analytics, alerts, research aggregation, or other paid features. Your account will be downgraded to a free tier if one is available, or your access will be completely terminated.
We will retain your account data, including your profile information, portfolios, notes, and configurations, for a period of 90 days following cancellation. During this period, you may reactivate your subscription and restore your data.
After the 90-day retention period, your data may be permanently deleted from our systems. We recommend exporting any data you wish to keep before cancelling your subscription. You can export your data from the account settings page.
No additional charges will be made to your payment method after cancellation takes effect. If you have any outstanding balance or unpaid invoices, you remain responsible for payment of those amounts.
If you believe you have been charged in error after cancellation, please contact our support team immediately with your payment confirmation and cancellation confirmation.
After cancellation, we will stop sending you subscription-related emails, such as billing notifications and renewal reminders. However, we may continue to send you important service announcements and security notifications.
If you wish to unsubscribe from all email communications, you can do so through the unsubscribe link in any of our emails or through your account settings.
If you change your mind after cancelling, you can reactivate your subscription at any time:
If you reactivate your subscription within 90 days of cancellation, your account data, including portfolios, notes, and configurations, will be restored. You will not need to set up your account again from scratch.
To reactivate, simply log in to your account and follow the prompts to renew your subscription. You may be offered the same plan at the same price, or you may choose a different plan.
If you reactivate your subscription after the 90-day retention period, your previous account data may no longer be available. You will need to set up your account again, including recreating portfolios and configurations.
Promotional pricing or special offers applied to your previous subscription may not be available upon reactivation. You will be charged at then-current standard prices unless a new promotional offer is available.
We reserve the right to cancel or suspend your subscription in certain circumstances:
If you violate our Terms of Service, including but not limited to unauthorized access, data scraping, sharing login credentials, or any illegal activity, we may immediately cancel or suspend your subscription without notice or refund.
If your payment method fails and we are unable to collect the subscription fee, we may suspend your access to the Services until payment is received. If payment is not received within 14 days, we may cancel your subscription.
We will attempt to notify you of any payment failures through the email address associated with your account. It is your responsibility to ensure your payment information is current and valid.
In the unlikely event that we discontinue the Services entirely, we will provide at least 30 days' notice and offer prorated refunds for any unused portion of prepaid subscriptions.
We may cancel your subscription if required to do so by law, regulation, court order, or regulatory authority. In such cases, we will provide notice where legally permitted and may offer refunds as appropriate.
Depending on your jurisdiction, you may have a statutory "cooling-off" or "withdrawal" period during which you can cancel your subscription and receive a full refund, regardless of whether you have used the Services.
If you are a resident of the European Union, you may have the right to cancel your subscription within 14 days of purchase under the Consumer Rights Directive. To exercise this right, you must notify us in writing (email is acceptable) within the 14-day period.
Please note that by using our Services during the cooling-off period, you expressly consent to the immediate performance of the contract and acknowledge that you lose the right of withdrawal once the service has been fully provided.
Other jurisdictions may have similar consumer protection laws that provide cooling-off or cancellation rights. We will honor these rights as required by applicable law. Please contact our support team if you believe you are entitled to a cooling-off period under your local laws.
If you purchased your subscription through a third-party platform, such as the Apple App Store or Google Play Store, the cancellation process may be different:
Subscriptions purchased through the Apple App Store must be cancelled through Apple. To cancel, go to Settings > [Your Name] > Subscriptions on your iOS device, find the EquiResearch subscription, and select Cancel Subscription.
Apple's cancellation policies and refund policies apply to subscriptions purchased through the App Store. Please refer to Apple's support documentation for more information.
Subscriptions purchased through Google Play must be cancelled through Google. To cancel, open the Google Play Store app, tap Menu > Subscriptions, find the EquiResearch subscription, and tap Cancel Subscription.
Google's cancellation policies and refund policies apply to subscriptions purchased through Google Play. Please refer to Google's support documentation for more information.
If you purchased your subscription through an enterprise reseller or partner, please contact the reseller directly for cancellation. The cancellation terms may differ based on your agreement with the reseller.
Refunds following cancellation are subject to our Refund Policy. In general:
• Monthly subscriptions: No refund for the current billing period; service continues until the end of the period
• Annual subscriptions: No prorated refund for unused months, except as required by law or in special circumstances
• Free trial conversions: Full refund if cancelled within 24 hours of the first charge
For detailed information about refunds, including eligible circumstances and the refund process, please refer to our Refund Policy.
If you have any disputes regarding cancellation, billing, or refunds, please contact our customer support team first. We are committed to resolving disputes amicably and promptly.
If you are unable to resolve a dispute through our customer support process, you may be entitled to pursue alternative dispute resolution mechanisms, such as mediation or arbitration, as described in our Terms of Service.
Nothing in this Cancellation Policy limits your statutory rights as a consumer under applicable law.
If you have any questions about this Cancellation Policy or need assistance with cancelling your subscription, please contact us at:
EquiResearch
Customer Support Team
[Registered Address]
Mumbai, Maharashtra, India
Email: support@xyz-analytics.com
Phone: [Phone Number]
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM IST, excluding public holidays.
Thank you for choosing EquiResearch. We value your business and are committed to providing excellent service. If you have any concerns or feedback about our cancellation process, please do not hesitate to let us know.
Effective Date: February 1, 2026