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Last Updated: February 1, 2026
This Refund Policy describes the terms and conditions under which EquiResearch ("Company," "we," "us," or "our") may issue refunds for subscription fees and other payments made for the EquiResearch platform and related services ("Services"). By subscribing to or purchasing our Services, you agree to the terms of this Refund Policy.
We strive to provide excellent value and service to all our subscribers. However, we understand that there may be circumstances where a refund is warranted. This Policy outlines our refund eligibility criteria, refund process, and exceptions.
This Refund Policy should be read in conjunction with our Terms of Service, Privacy Policy, and Cancellation Policy, which together govern your use of our Services.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our Services after any changes constitutes your acceptance of the modified Policy.
Eligibility for refunds depends on the type of subscription, the timing of your request, and the circumstances of your case. The following sections describe the general eligibility criteria for refunds:
We offer a free trial period for new subscribers to evaluate our Services before committing to a paid subscription. If you are not satisfied with our Services during the free trial period, you may cancel before the trial ends without being charged.
If you forget to cancel before the free trial ends and are charged for the first subscription period, you may request a full refund within 24 hours of the initial charge. Refund requests made after 24 hours will be evaluated on a case-by-case basis.
We offer a 7-day satisfaction guarantee for new paid subscriptions. If you are not satisfied with our Services within the first 7 days of your paid subscription, you may request a full refund. This guarantee applies to:
• New monthly subscriptions (first 7 days from the date of initial payment)
• New annual subscriptions (first 7 days from the date of initial payment)
To be eligible for this refund, you must submit your refund request within 7 days of the initial charge and have not previously received a refund under this guarantee.
Subscription renewal charges are generally non-refundable. We send renewal reminder emails before processing renewal charges to give you the opportunity to cancel or update your subscription. If you did not receive a renewal reminder due to an email delivery issue on our end, you may be eligible for a refund of the renewal charge.
If you believe you were charged in error for a renewal, please contact our support team within 7 days of the charge with details about why you believe the charge was made in error.
If you experience significant service issues that substantially impair your ability to use the Services, you may be eligible for a partial or full refund. Service issues that may qualify for a refund include:
• Extended service outages (more than 24 consecutive hours)
• Data inaccuracies that materially affect your use of the Services
• Security breaches that compromise your account or data
• Features advertised at the time of purchase that are not available
Refund amounts for service issues will be determined on a case-by-case basis and may be prorated based on the duration and severity of the issue.
If you subscribed during a promotional period at a discounted price, any refund will be based on the amount actually paid, not the regular price. Promotional terms may specify additional refund restrictions, which will be disclosed at the time of purchase.
The following items and circumstances are generally not eligible for refunds:
We do not offer prorated refunds for unused portions of subscription periods. If you cancel your subscription mid-period, you will continue to have access until the end of the period, but the unused portion will not be refunded.
Annual subscriptions are offered at a discounted rate compared to monthly billing. As consideration for this discount, no refunds are available for early cancellation of annual subscriptions, except as required by applicable law or in exceptional circumstances at our discretion.
If you downgrade from a higher-tier plan to a lower-tier plan, the difference in price between the plans is not refundable. The downgrade will take effect at the beginning of your next billing period.
One-time add-on purchases, such as additional data exports or premium reports, are generally non-refundable once delivered. If you did not receive the add-on or it was substantially different from what was described, please contact our support team.
If you voluntarily close your account or request deletion of your data, any remaining subscription balance is not refundable.
If your account is terminated due to violation of our Terms of Service, you are not eligible for any refund. This includes but is not limited to unauthorized access, sharing credentials, data scraping, or any illegal activity.
To request a refund, please follow these steps:
The easiest way to request a refund is through your account settings:
1. Log in to your EquiResearch account
2. Navigate to "Settings" > "Billing"
3. Click on "Request Refund" or "Billing Support"
4. Fill out the refund request form with the required information
5. Submit your request
You will receive an acknowledgment email within 24 hours confirming that we have received your request.
You may also request a refund by sending an email to billing@xyz-analytics.com. Your refund request should include:
• Your full name as registered on the account
• The email address associated with your account
• The date and amount of the charge you are disputing
• The reason for your refund request
• Any supporting documentation or information
Please use "Refund Request" as the subject line of your email to ensure prompt processing.
To process your refund request efficiently, please provide as much of the following information as possible:
• Account email address and username
• Transaction ID or payment receipt
• Date of the charge
• Amount charged
• Reason for requesting a refund
• Screenshots or documentation supporting your request (if applicable)
Once we receive your refund request, we will process it according to the following timeline:
We will review your refund request within 3-5 business days of receipt. During this time, we may contact you if we need additional information to process your request.
After reviewing your request, we will notify you of our decision via email. If your refund is approved, the email will include details about the refund amount and the expected processing time.
If your refund request is denied, we will explain the reason for the denial. You may appeal the decision by providing additional information or documentation.
Approved refunds are generally processed within 5-10 business days. However, the time it takes for the refund to appear in your account depends on your payment method and financial institution:
• Credit/Debit Cards: 5-10 business days after processing
• Bank Transfers: 7-14 business days after processing
• UPI/Digital Wallets: 3-7 business days after processing
Refunds will be issued to the original payment method used for the transaction. We cannot issue refunds to a different payment method.
In some cases, we may issue a partial refund rather than a full refund. Partial refunds may be appropriate when you have used a significant portion of the subscription period, the service issue affected only part of the Services, or other circumstances warrant a reduced refund amount.
The partial refund amount will be calculated based on the unused portion of the subscription period and the nature of the issue.
Refunds are issued using the same payment method that was used for the original purchase:
If you paid by credit or debit card, the refund will be credited back to the same card. If your card has expired or been cancelled, please contact your bank to ensure the refund is processed correctly.
If you paid by bank transfer, the refund will be issued to the same bank account from which the payment was made. Please ensure your banking details are up to date in your account settings.
If you paid using UPI or a digital wallet (such as Paytm, PhonePe, or Google Pay), the refund will be credited to the same UPI ID or wallet account.
In cases where we are unable to process a refund to the original payment method (e.g., the card is cancelled or the account is closed), we may offer alternative refund methods, such as a bank transfer or account credit at our discretion.
Refunds are processed in the same currency as the original transaction. If you paid in a currency other than Indian Rupees (INR), the refund amount may differ slightly from the original payment due to exchange rate fluctuations.
We are not responsible for any exchange rate differences, conversion fees, or currency fluctuations that may affect the final refund amount received.
All fees and charges imposed by your bank or payment provider are your responsibility and will not be refunded by us.
Before filing a chargeback or dispute with your payment provider, we strongly encourage you to contact our support team to attempt to resolve the issue. Filing a chargeback without first contacting us may result in:
• Immediate suspension of your account pending investigation
• Termination of your right to use the Services
• Collection of the disputed amount plus chargeback fees if the chargeback is found to be unjustified
If you file a chargeback and we successfully dispute it, you may be held responsible for our dispute costs and any associated fees.
We reserve the right to blacklist payment methods or accounts that have been involved in chargeback fraud or abuse.
If you purchased your subscription through a third-party platform, refund requests must be made through that platform:
Subscriptions purchased through the Apple App Store are subject to Apple's refund policy. To request a refund, visit Apple's Report a Problem page or contact Apple Support. Apple makes all refund decisions for App Store purchases.
Subscriptions purchased through Google Play are subject to Google's refund policy. To request a refund, visit the Google Play Help Center or contact Google Support. Google makes all refund decisions for Play Store purchases.
If you have an enterprise agreement, refund terms may differ from this standard policy. Please refer to your enterprise agreement or contact your account manager for specific refund terms.
This Refund Policy does not affect your statutory rights as a consumer under applicable law. If you are a consumer in a jurisdiction with consumer protection laws that provide for refund rights beyond those described in this Policy, those statutory rights will apply.
If you are a resident of the European Union, you may have the right to cancel your subscription within 14 days of purchase under the Consumer Rights Directive and receive a full refund, subject to certain conditions. Please refer to our Cancellation Policy for more information about the cooling-off period.
If you are a resident of India, your rights under the Consumer Protection Act, 2019 are not affected by this Refund Policy. If you believe you are entitled to a refund under consumer protection law, please contact our support team.
In some cases, instead of a monetary refund, we may offer account credits:
If you experienced service issues that do not warrant a full refund, we may offer service credits that extend your subscription period at no additional cost. Service credits are applied to your account and cannot be redeemed for cash.
As a goodwill gesture, we may offer promotional credits that can be applied toward future purchases or subscription renewals. Promotional credits have an expiration date and cannot be redeemed for cash.
Account credits are non-transferable and cannot be combined with other offers unless specifically stated. Credits may expire if not used within a specified period, which will be communicated when the credit is issued.
We understand that exceptional circumstances may arise that are not covered by the standard terms of this Policy. In such cases, we encourage you to contact our support team to discuss your situation:
If you are unable to use the Services due to a medical emergency, hospitalization, or other serious personal circumstances, we may consider a partial or full refund on a case-by-case basis. Documentation may be required.
If you are requesting a refund on behalf of a deceased subscriber, please contact our support team with appropriate documentation. We will handle such requests with sensitivity and care.
If you are unable to use the Services due to a natural disaster, civil unrest, or other force majeure event, we may consider special accommodations, including refunds or extended subscription periods.
If you disagree with our decision regarding your refund request, you may escalate the matter through the following process:
1. Initial Appeal: Email billing@xyz-analytics.com with additional information or documentation supporting your request. Use "Refund Appeal" as the subject line.
2. Management Review: If your initial appeal is unsuccessful, you may request a management review by emailing escalations@xyz-analytics.com.
3. External Dispute Resolution: If you are still unsatisfied, you may pursue external dispute resolution options as described in our Terms of Service.
Nothing in this Refund Policy limits your right to pursue legal remedies available under applicable law.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
EquiResearch
Billing Support Team
[Registered Address]
Mumbai, Maharashtra, India
Email: billing@xyz-analytics.com
Phone: [Phone Number]
For general inquiries: support@xyz-analytics.com
Our billing support team is available Monday through Friday, 9:00 AM to 6:00 PM IST, excluding public holidays.
Thank you for choosing EquiResearch. We are committed to providing excellent value and service. If you have any concerns about our refund process, please do not hesitate to contact us.
Effective Date: February 1, 2026